There are a lot of moving parts to a camping trip, from checking out the amenities at a camping site to provisioning enough water and food. And campers have to keep track of every bit of it.
Organizing becomes especially hard when camping in a group. Most camping digital services cater to lone campers. Campers addresses coordination issues in group camping.
The balancing act between invitations and task management is the most challenging part of organizing a group camping.
Organizers can invite people and assign tasks to them.
Organizers can keep track of progress on different tasks.
Organizers can view and change invitations and tasks at any time.
E. Status update
Campers can easily update the organizers about their status or communicate any concerns.
Based on my user research and feedback, I tried to avoid clutter as much as possible. Transitions were the best moments to inject delight. The graphic illustrations are quick to communicate the goal of transition and the character of the app.
Transition to invitations
Transition to tasks
For this three week project at Carnegie Mellon University, I wanted to focus on camping. I myself am a complete novice to camping. To understand the pain points of campers and the services available to them, I did a week of research, followed by user studies and revisions of low-fidelity prototypes. My final deliverable was a high fidelity prototype.
- Problem identification
- Customer Journey
- Communication flow diagram
- Competitive Analysis
- Paper Prototyping
- User Study
My goal was to find out how people organize for a camping trip. I interviewed five campers. Here is the breakdown of the interviewees:
I then broke down their process of organizing for a camping trip into three phases
Something that seemed to make a difference in people’s camping experience was whether they were in a group or not.
So, I sorted my interviews into two groups:
- Group A: Camping alone or as a couple.
- Group B: Camping in a group ( 3 or more people).
Not only Group B had to worry about where to camp, but it also had to manage group coordination. I decided to focus on their pain points.
I consolidated all the interviews with campers from group B into a customer journey map. Even though there were coordination issues at every phase, campers were most frustrated about task management during the preparation phase.
Communication flow diagrams
To better analyze the possible miscommunications within the network of the trip organizer, I diagramed the flow of communication.
Next, I did a quick competitive analysis of three of the high ranking camping apps on apple store. My main goal was to gage what kind of features they had that could help campers better communicate in a group as they prepare for a trip.
None of the apps addressed the communication needs of group of campers. They did not foresee a feature that could facilitate sharing of tasks, or any type of communication.
I then started iterating with paper prototypes through user flows.
I tested every iteration with a camper, providing him or her with the following tasks:
- organize a camping trip
- invite friends to the trip
- share tasks with those invited
- go back to the event in order to make a change.
The main outcomes of the studies were:
- Changes in some of the labels that did not match the participant's mental model.
- Revamping past events screen, keeping in mind how it may grow over time.
The simple layout of the app relied heavily on motion to convey its actions. To come up with the right motions, I first prototyped several motions using stop-motion on paper prototypes. I used the videos to gather feedback from my peers.
Transition between accept and done buttons
Task management page transitions
I intentionally steered away from a generic task management app. My design is specifically tailored to campers. It not only aims to meet their logistical coordination needs, but, knowing their frustrations, it also removes clutter and tries to inject a bit of delight.